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When you need help, the Latitude.sh dashboard gives you two ways to reach us from a single place: an AI agent that can answer most questions instantly, and a support ticket form for anything that needs our team. To get started, go to Support in the dashboard sidebar, then click Contact support. You’ll land in a chat with the Latitude.sh Agent.

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Chat with the AI agent

The Latitude.sh Agent is an AI assistant that can resolve common questions about your account, servers, networking, billing, and more—often without waiting for a human. When you open the chat, you’ll see a welcome screen with a few useful shortcuts:
  • Documentation & API — browse the docs, API reference, and guides.
  • Talk to sales — get in touch about infrastructure needs and pricing.
Type your question in the message box and the agent will reply. If it finds something it can’t solve, it will help create a support case for you—so you can move from a conversation to a ticket without starting over.

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Skip to a ticket

If you already know you need a person, you don’t have to chat first. Click Skip to ticket at the bottom of the chat composer to open the support ticket form directly.

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Open a support ticket

The ticket form collects the details our team needs to help you quickly:
1

Choose a topic

Select the area your request relates to: Compute, Networking, Billing, Sales, Feature request, Bugs, or Other. This routes your ticket to the right team.
2

Add a subject

Enter a short summary of your issue.
3

Copy teammates (optional)

Add other members of your team to the ticket so they receive the same email updates. Only people who already belong to your team appear in the list.
4

Describe the problem

In the Description field, explain what you’re seeing. The more detail you provide, the faster we can help.
5

Attach files (optional)

Add screenshots or logs to illustrate the problem. You can attach up to 5 files, 50 MB each.
6

Create the ticket

Click Create ticket. Your new ticket appears in the list on the Support page.

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Track your tickets

All of your tickets are listed on the Support page, each showing its current status and the date it was last updated. Open any ticket to read replies and continue the conversation. The teammates you copied receive the same updates by email.

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Grant temporary access for troubleshooting

For issues that require our team to inspect your account directly, you can grant Latitude.sh staff temporary, time-limited access to your team. See Support access for details.